Technology FAQ

Covenant account

What is my Covenant username?

Your Covenant username is your email address without the @covenant.edu. For example, if your email address is john.doe@covenant.edu your Covenant username is john.doe.

How often do I have to change my password?

You must change your Covenant password every 90 days.

What are the password complexity requirements?

Passwords must be between 9 and 30 characters. Passwords must begin with a letter and include at least two letters (including one uppercase), one number, and one symbol. Some symbols are not compatible with Banner and therefore should not be used. The following is a list of acceptable symbols: ! * + - / : ?

Passwords may not contain any three contiguous letters of the username and cannot contain the words Oracle, PROD, or PPRD. Passwords may not be set to any of the last 24 passwords.

My account says it is locked. How can I unlock it?

You can go to our online ReACT portal and unlock the account 24x7.

Please view our brief ReACT self-service video tutorials for more detailed instructions.

ReACT says the account is locked. How do I fix that?

You must call 706-419-1219 or visit Technology Services in MH110 to have the ReACT account unlocked.

Banner

What is my Banner username?

Your Banner username is your Covenant email address.

Why does my password work in Gmail but not in Banner?

This normally means that either your password has expired and needs to be changed or your account is locked. You must change your password every 90 days. Your account will lock if the password is entered incorrectly three times. You can go to our online ReACT portal and reset this password.

Why does my Banner account seem to "stop" working?

Where can I find more information on how to use Banner?

Instructions for common tasks within Banner are online. If there is something you don’t see here, feel free to contact Tech Support.

WiFi

What do I need for my personal computer to work on the new wireless network?

All you need is a 802.11AC/b/g/n wireless network adapter that supports WPA2-PSK encryption.

Why does my password work in Gmail but not for WiFi?

How do I connect my device to the Covenant network?

Instructions for connecting to Covenant wifi network are online.

Why does my account/wifi just stop working?

This normally means that your account has locked out. This will happen if your Covenant account tries with an incorrect password 3 times. This often happens when you change your password but forget to update it in all the places you have it saved such as:

Cell phone wifi
Tablet
Apps on your cell phone or tablet for Gmail or Canvas
Gaming system
Smart TV
Smartwatch
Web pages such as Banner or Canvas

Can I print to my personal printer?

We recommend that you connect to your personal printer via USB cable. Wireless connectivity is possible, but you will need security measures in place; otherwise, anyone can print to your computer.

Computers

If I want to purchase hardware or software are there any discounts available?

Covenant students have discounts available at Connection, Dell Computers, and Varsity Buys.

Canvas

Why does my password work in Gmail but not in Canvas?

Computer labs

When will the labs be available for my use?

The Mills Hall lab is open Monday - Friday from 7:45 AM - 12:00 AM and on Saturday from 10:00 AM - 12:00 AM. There is a print station available in each dorm that is always open. Labs specific to a particular department are open at the discretion of the academic area.

How many computers are available in each area and what type of equipment can I expect to find?

Descriptions of the labs can be found here.

Telephones

What kind of cellular reception can I expect?

AT&T, Sprint, and Verizon offer pretty good coverage on campus and around the local proximity. On campus coverage from most other service providers is weak. Discounts are available from AT&T for employees and students. Verizon offers discounts to Covenant employees.

Library

Where can I find instructions on how to use my library account?

Instructions can be found on the library page.

How do I access library resources off campus.?

Go to http://libguides.covenant.edu/home
Click the "Off-campus Access" on the left hand side of the page
Log in with your Covenant username and password
Select the database you want to search. To search the library catalog select, "Covenant College WorldCat Local" and you will be returned to the library homepage.