Gmail Accounts

When will my account be deleted after I graduate/do not return?

If you have recently graduated, your Banner/Gmail account will stay active through August 15 following commencement.

If you are an undergraduate student who is not returning, your Banner/email account will remain active until after the start of the next term. Accounts will be disabled on February 15 for fall students who do not return in the spring; and September 15 for spring students who do not return in the fall.

If you are a graduate student who is not returning, your Banner/email account will remain active until the start of the next term. This is normally about 1 year after the beginning of your last enrollment term.

For all students - you will begin receiving email notifications to your Covenant College email address 30 days before your account is scheduled to be disabled.

Important: If you have any Google documents that you would like to keep, please be sure to download them to a personal device before your Covenant account is disabled.

 

Option 1 - Copy content from your Covenant account to another Gmail account

You can copy and transfer your Covenant files to another Google Account. This process lets you:

• Backup your files from time to time

• Keep important files when you graduate, switch schools, or leave for another reason

 

What you can copy

You can copy and transfer these kinds of files from your Covenant account to another Google Account:

• Email in Gmail (not contacts, chats, or tasks)

• Documents that you own in Google Drive (except files in the "Google Photos" section of Drive)

• Documents in My Drive

The original files stay in your Covenant account. Any changes you make to the copied files don't affect the originals.

 

Copy & transfer your files

Each time you copy files from your Covenant account, a new set of copies is created in your Google Account.

 

Create an account

If you haven't already, create a Google Account. Your new email address will be your username@gmail.com.

 

Prepare your files

To copy content that other people have shared with you, add those files to My Drive.

 

Start the copy process

1. On your school account, go to Transfer your content.

2. Enter the email address of the Google Account where you want to copy your content.

3. Select Get code.

4. On your Google Account, check your Gmail inbox for a confirmation email from Google. In the email, select Get confirmation code. A new tab will open with a code.

5. On your Covenant account, go back to the "Transfer your content" page. Enter the code, then choose Verify.

6. Choose the content you'd like to copy, then select Start transfer.

 

Details about the copy process

• The copy process usually happens within a few hours, but it can take up to a week.

• Copied files might appear in batches on your Google Account during the copy process.

• When your files are finished copying, you'll get an email at your Gmail address.

 

Download files that aren't copied

To save your content from other Google products, you can download your data.

For example, you can download your Gmail contacts, your YouTube videos, and your photo albums in Google Photos.

 

Fix problems

Don't see "Transfer your content" page

The "Transfer your content" option is available only to Google Accounts through a school. Make sure you're signed in to your Covenant account.

Transfer Your Content is only available to authorized G Suite for Education Accounts.
You may receive the message "Transfer Your Content is only available to authorized G Suite for Education Accounts. Please contact your administrator, or sign in with another Google Account".

To fix this error, you must be logged into Google Accounts in separate Chrome instances. You may also use a different web browser like Mozilla Firefox or Microsoft Edge to login to your Covenant account. Using two different web browsers keeps logins in separate instances because they are in a different application.

Confirmation code doesn't work

If you can't get a confirmation code or the code doesn't work, here are a few possible reasons.

• Code expired. Codes stop working after 24 hours.

• Code was already used. Each code can be used only once. You need to use a new code each time you copy files.

• Code was replaced. If you request a code more than once, only the most recent one works. Try again and make sure you've entered the most recent code.

• Confirmation email was forwarded. If the confirmation email was forwarded to another account, selecting "Get confirmation code" won't work. Sign in to the Google Account where the email was sent and try again.

Tip: To get a new code, on the "Transfer your content" page, select Resend code.

Can't copy files

If you're having trouble copying your files, here are some possible causes.

Not enough storage

1. Sign in to the Google Account where you want to copy your content.

2. Check your storage space.

3. If you don't have enough storage, you can clear storage space or buy more storage.

Tip: If you've copied your content before, you can delete old copies to make more room.

Restricted settings

The file owner might have restricted the file's settings.

 

Delete copied files

The copied files are grouped together by labels in Gmail and by folders in Drive, so you can easily delete them.

Learn how to delete emails in Gmail and delete folders in Drive.

 

Change a file's owner

If you're the owner of a file in Google Drive, you can transfer ownership.

For example, if you'll graduate soon and you own documents for a student club, you might want to transfer ownership to another Covenant student.

 

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