Dear Students and Parents,
Thank you for the patience you’ve demonstrated as we have worked through the many issues related to the COVID-19 pandemic. As was mentioned in prior communications, the college will be providing prorated refunds for room and board fees for the Spring 2020 semester. In this message, I want to lay out the general parameters of our refund policy. You will receive more detailed communication regarding refunds, along with a copy of your account statement, in subsequent communication from the college’s accounting office.
We will be providing refunds equivalent to roughly 48.5% of spring semester room and board fees. This refund amount reflects the number of days in the residence halls and the number of meals in the Great Hall missed by students as a consequence of the closing of those facilities on March 18. In cases where students’ room and board fees were being covered by grants, prorated grant amounts will be subtracted from refunds. Students who have been approved to stay on campus and are still receiving room and board services will not receive a refund.
In keeping with college policy, we have applied refunds for returning students to student accounts. For graduating seniors, we will disburse credit balances by April 15. All returning students who have a credit balance after their refund and who do not wish to apply the credit balance to next semester’s charges should request a cash disbursement by contacting the college’s accounting office at firstname.lastname@example.org.
All of us have been affected by the COVID-19 pandemic in one way or another. Some of you have asked how this situation will affect staff who serve in support of residential life on our campus. While the college is providing refunds for room and board, we will nevertheless continue to pay the full compensation of all the employees whose salaries are connected to room and board charges. We are grateful for those who serve our students in this area and are committed to not laying off employees at this time.
Many of you have been an encouragement to us by asking what you can do to help our students and the college during this difficult time. Some of you have even asked if you can designate your refund to the college as a gift. We are immensely grateful for those who are in a position to make such a gift, particularly in these times that are challenging for so many of our families. If you wish to return your refund as a gift to the college, please contact our development office at email@example.com for instructions on how to make that designation.
Finally, please note that students hold accounts with the college. Hence, refunds are returned to students via their account. It is the responsibility of students to ensure that refunds or appropriate portions of refunds are returned to parents or others who may have contributed to their educational expenses.
Thank you again for your patience and for the encouragement you’ve given us in these unusual times. We know that many of you have endured a lot of upheaval, loss, and disappointment in a short span of time, and we want you to know that we continue to pray for each of you. Please continue to pray for the college and the entire Covenant family.